Are you tired of running the rat race of constantly needing to find and sell your services to new clients? Good news is there’s a way out of the race, and it’s called retention.
Here to discuss building powerful client relationships that lead to thriving rates of client retention is Andrea Ames, the founder of Idyll Point Group and the host of the After the Sale podcast. Andrea is a client retention expert, and in this episode, she’s sharing her top three phases of the relationship building process that makes for an excellent client experience that keeps them coming back for more and your business flourishing.
In this episode you’ll learn:
- Where creating an exceptional client experience begins in your client’s journey
- How to begin looking at your current client retention metrics and start moving the needle, plus why client retention is so critical for the success of your business
- Andrea’s top tips for creating an outstanding onboarding experience that wows your client and helps you operationally
- What to do after the sale that keeps your clients coming back for more and spreading the word about your services
To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community.