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Answering Your Questions

Frequently Asked Questions About Spa Coaching & Consulting

Hello, Spa CEO, and welcome to the Addo Aesthetics Support page!

We want to ensure that you aren’t left with any lingering questions regarding how we can help you grow your spa business, navigate our programs, or receive support in your spa growth journey.

Below you’ll find answers to our most frequently asked questions, and if you still need answers or support beyond the information you find here, you can contact our support team anytime by emailing us at hello@addoaesthetics.com.
Our office hours are Monday – Friday between the hours of 8 a.m. – 4 p.m. Eastern Standard Time, and a member of our support team will get back to you within 24 business hours.

Thank you for being a part of the Addo Aesthetics community!

General Administration Questions

Click here to login to your Addo Aesthetics Academy dashboard where you’ll find access to any programs, course, or event content you’ve enrolled in.

You should have been prompted to create your own password when you initially created your Addo Aesthetics Academy account, but if you forgot that password, click here to create a new one using the email address that you enrolled or bought your program with.

If you have a question regarding the course content inside your member’s area, you are welcome to post your questions and comments directly under the training video you are viewing.

Once you have submitted your question or comment, Team Addo is notified and we will get back to you with an answer.

Please Note: When posting your question or comment under a video, please select the video that best relates to your question or comment – other students can benefit from your questions as well!

You may also post your questions directly in the members-only Facebook Group of your respective program (if applicable).

First and foremost, we apologize for the inconvenience. Our videos are hosted using Kajabi, a top-of-the-line video hosting software platform. However, every once in a while, a “glitch” will occur.

We first suggest refreshing the page to see if the video will now play. If the problem persists, please contact our customer support team at hello@addoaesthetics.com.

When contacting us, please include the page URL and the specific video that is not working and we will troubleshoot to fix it and respond back promptly.

Questions About Growth Factor® Framework

In addition to the core Growth Factor® Framework Phase trainings (Sales, Social, Systems, Structure, and Scale), you will also receive done-for-you resources (templates, trackers, etc….get the full list above on this page) that help remove a large amount of the heavy lifting for you as you move forward.

All Growth Factor® members will receive a FREE 3-month membership to the Successful Ads Club. Successful Ads Club trains you how to create and run successful ads from funnel building, reviewing copy and creative, and implementation.

Plus, you’ll have access to our weekly schedule of calls including facilitated mastermind sessions, open office hours sessions, guest expert trainings with one of our Growth Factor® coaches, and laser coaching, and hot-seat-style coaching sessions with Daniela.

You’ll also have access to our exclusive Growth Factor® Framework community filled with your Spa CEO peers who you can learn from and with, connect and mastermind with, and grow alongside.

Last but not least you’ll have access to additional Growth Factor® Framework Bonuses including 1:1 Onboarding Call, Welcome Box, Workbooks, Partner Offers and a Ticket to Addo Live Events!

All of our training calls and laser coaching calls will be recorded so that you can refer to them at a time that works best for you.

In addition to the core Growth Factor® Framework phase training calls and coaching sessions, we also have a weekly schedule of office hours, accountability and facilitated mastermind sessions so there are plenty of opportunities to get real-time support when you need it. Please note, these calls may not be recorded.

Our goal isn’t to give you endless hours of content to consume, rather, we want to provide you with the most fine-tuned, highly-relevant content you need to take action and move the needle in your business because we know that if you commit to showing up and doing the work, you’ll be able to generate at least $10K collectively in your business, allowing you to get a return on your investment (and beyond!) within six months, or you get your money back (that’s our guarantee).

Growth Factor® Framework requires a minimum 6-month commitment as this is the duration of teaching and implementing all the core phases in the Framework.

After 6 months in the program, you will shift into a month-to-month membership where you will retain all Growth Factor® phase training modules, access to the resource vault, community, and weekly support calls. Should you wish to cancel, after 6 months, you can cancel at any time with a 30-day written notice.

Many of our Growth Factor® students have been in the program since the beginning and continue to scale as they cycle back through each phase of the Growth Factor® Framework as they grow their businesses.

During our weekly support schedule of Growth Factor® Framework calls, you will have the opportunity to submit your questions and receive 1-on-1 coaching from Daniela during the laser coaching sessions. While Daniela is answering your question directly, this is in a group setting.

Growth Factor® Framework is not geared toward aestheticians or spa owners just starting out.

Don’t stop dreaming big and take what you can learn on the Spa Marketing Made Easy podcast, within our always-growing Spa Marketing Made Easy community, and through our free virtual events throughout the year to keep growing!

This program has been designed for those with already established businesses making $150,000 in annual revenue and are looking to scale.

As long as you’re an aesthetician and spa owner who plans to bring on a team, the Growth Factor® Framework will work for you. It’s important to note that a team does not necessarily mean service providers like aestheticians or massage therapists.

Even if you are a solo who intends to stay solo, but plans to go the ecommerce route, you will need a team for support in order to scale.

We believe in the Growth Factor® Framework program so much that Addo Aesthetics offers a Do-The-Work Guarantee or your money back.

If you do not generate $10,000 collectively, in business from the sales funnel, membership, or event you created OR by implementing the advice in the program as well as the recommendations provided to you by the Growth Factor® Framework Team, Addo Aesthetics will offer you a full refund of your payments if you satisfy the detailed criteria outlined in the GFF contract.

Have a Question About Something Not Listed Here?

At Addo Aesthetics, we’re all about elevating the aesthetics industry one spa owner, manager, and social media manager at a time. It’s in everyone’s best interest for you to have the answers you need when you need them! If you want to learn more about our programs, have a course-related question, or have feedback for our team, we welcome you to reach out today!

Our business hours are 8 AM-5 PM EST, Monday through Friday. Our support team is available to answer your questions promptly and guarantees a 24-48-hour response time.