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EP 097: The Journey to Starting a Medspa as an Aesthetician with Supreet Ghuman of Skin Sutra

Just because you’re not a medical doctor doesn’t mean you can’t start and grow a successful medspa. 

If you don’t believe me, I’d like to introduce you to one of my Spa Retail Rockstars, Supreet Ghuman. 

Supreet is the founder and owner of Skin Sutra Medspa and Cosmetic Center in Fairfax, VA, which is a quickly growing medspa in a market that already has plenty of other medspas for potential clients to choose from, which speaks to her ability to attract and retain clients. 

Although state regulations vary, I love Supreet’s story because she’s a shining example of someone who followed her curiosity and let it lead her to her passion. 

She didn’t concern herself with the fact that she doesn’t have an M.D., she knew that with her extensive expertise and the professional network she had built, she could set out to make her medspa dream not just a reality, but a success. 

As she continues to build momentum and grow, she’s sharing with me what it took to get her to where she is today, the considerations and decisions she had to make during the process, plus what she has her sights set on next for taking her success to the next level. 

Tune into this episode as we discuss:

  • Supreet’s beginning journey into the aesthetics industry and how her various roles and positions evolved into opening her own medspa
  • How she has managed to carve a niche for herself and her business in a crowded market with plenty of other medspas 
  • What services she provides at SkinSutra as an aesthetician and how she navigates decisions on which services to bring in
  • Her insights on finding the right medical director as well as other business considerations such as choosing the right location and product lines 

References Mentioned in Episode #097: The Journey to Starting a Medspa as an Aesthetician with Spureet Ghuman of Skin Sutra

  • Learn more about Supreet’s spa, Skin Sutra Medspa and Cosmetic Center 
  • Connect with Skin Sutra on Facebook and Instagram and connect with Supreet on Instagram 
  • Join other like-minded aestheticians working to build a thriving career and business inside the Spa Marketing Made Easy community 
  • New to the Spa Marketing Made Easy Podcast? Download our Quick Start Guide to learn more about tuning in, where you can connect with our resources, and how to leave a review. 

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community.

[ Subscribe to Spa Marketing Made Easy on iTunes ]

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EP 096: The Start of Business Book Club and My Top Business Book Recommendations

Over the years of growing my business, I’ve heard other business owners mention taking a couple of classes down at their community college, or going so far as to get their MBA to learn the ins and outs of owning and operating a business. 

Now I’ll start off by saying that I think you need to choose the method of learning that works best for you, and for some, that means going and sitting in a physical classroom with a real teacher standing directly in front of you.

However, I’m also a firm believer that you can get a solid business education on your own. 

In my entrepreneurial journey, that has looked like taking online courses, participating in coaching programs and masterminds, a lot of trial and error, and the tool that I’m talking about in this episode…

Books! 

With the rapid evolution of online learning and digital media, it’s funny how books can feel a little “old school,” but truth be told, they’ve stood the test of time, and the authors of these noteworthy and top-selling books have distilled the most critical pieces of expert insight on their subject that they can pass on to their audience in a nicely wrapped package, all for typically less than $30. 

Sure, they way we buy and consume books has changed, but every year more and more incredible books, especially in the realm of business, are published and chock full of expert-level knowledge just waiting to be acted on. 

So, now that I’ve professed my love of books for business education let’s get to the announcement you’re really here for: we’re starting a Business Book Club! 

Tune in to this episode to learn more about how our Book Club will work, how you can join in, and what our first read will be!

In this episode, I share: 

  • Why books are one of the top business tools I’ve leveraged over the years to round out my business education 
  • How to incorporate reading/learning time for your business skills even when you’re in a season of life that makes reading difficult 
  • My announcement on the new Spa Marketing Made Easy Business Book Club and how it’ll work plus the first book club selection! 
  • In addition to our first book club read, I also share my top 3 business book recommendations that I believe every solo aesthetician and spa owner should read 

Resources Mentioned in Episode #096: The Start of Business Book Club and My Top Business Book Recommendations 

  • Join in on the Business Book Club inside the free Spa Marketing Made Easy community, click here to join
  • Pick up a hardcopy or Kindle version of our first Book Club read, “You Are a Badass at Making Money” by Jen Sincero 
  • Check out my other business book recommendations from this episode including:
    • The E-Myth Revisited by Michael Gerber – Hard Copy or Kindle 
    • Profit First by Mike Michalowicz – Hard Copy or Kindle 
    • Essentialism by Greg McKeown – Hard Copy or Kindle 
    • The One Thing by Gary Keller – Hard Copy or Kindle 
    • The Pumpkin Plan by Mike Michalowicz – Hard Copy or Kindle 
  • To learn more about our Growth Factor Coaching Program, click here to get in touch with me and my team
  • New to the Spa Marketing Made Easy Podcast? Download our Quick Start Guide to learn more about tuning in, where you can connect with our resources, and how to leave a review. 

*Some links in this post are affiliate links where I will receive a small commission upon purchase.

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

[ Subscribe to Spa Marketing Made Easy on iTunes ]

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EP 095: A Complete Walkthrough of My Consultation Product Presentation

Recently, a beautiful Spa Marketing Made Easy listener asked a question inside the Facebook group, and rather than type out a long response or go live in the group (something I do often, which is why you should join if you’re not in there already!), I thought I’d go ahead and record my answer as an episode! 

In her post, she asked if I could go through my complete product, treatment, and maintenance recommendations just like I would in a consult and break down each step.

Well, ask, and you shall receive! 

In this episode, I’m doing my step-by-step product presentation walkthrough just like I would during a consultation and providing some of my top product recommendations to boot. 

Even if you don’t do client consults prior to booking treatments, this episode will still give you valuable insights into how to structure your product pitch so that you’re emphasizing the importance of a proper at-home skin care regimen, which helps your clients to experience better results and for you to increase your revenue. 

In this episode, you’ll learn:

  • Why I start with retail in my consultations and how that sets the stage for my client’s experience 
  • How I approach selecting products to recommend and the order in which I present them 
  • How I use SkinMedica’s GRASS regimen theory to inform my product selections 
  • The elements I use throughout my consultation presentation to educate my client and some of my top product recommendations  

References Mentioned in Episode #095: A Complete Walkthrough of My Consultation Product Presentation 

  • Cosmeceutical Brands Mentioned in this episode: SkinMedica, SkinCeuticals, Alastin, Senté 
  • Join the Spa Marketing Made Easy Podcast Community on Facebook to continue the conversation and receive support and feedback from like-minded aesthetic experts
  • To learn more about our Growth Factor Coaching Program, click here to get in touch with me and my team
  • New to the Spa Marketing Made Easy Podcast? Download our Quick Start Guide to learn more about tuning in, where you can connect with our resources, and how to leave a review. 

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

[ Subscribe to Spa Marketing Made Easy on iTunes ]

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EP 094: Committing to Life-Long Learning and Finding Your Aesthetic Niche with Jaclyn Luongo

Maybe you studied, or are currently studying aesthetics straight out of high school. 

Or maybe you went and got a degree in something else or had a full career in another industry before finally pursuing your dream of working in spa. 

No matter where you are  in your journey to becoming or building your career as an aesthetician, there’s one quality that acts as the foundation for anyone who wants to be successful in this industry: passion. 

A passion for helping and serving people, to committing to your craft and continually refining your technique and skill set, and, if you’re like my guest on this episode, a passion for giving back and paying it forward. 

I’m talking about Jaclyn Luongo, who if you haven’t met at one of the countless industry events she attends and speaks at, is simply the epitome of being a well-rounded and highly educated professional and industry leader while also embodying the role of a student at heart.

In addition to being a licensed aesthetician, make-up artist, aesthetic instructor, beauty blogger and business consultant with over 20 years of experience, Jaclyn also has an impressive resume as a featured guest freelance make-up artist for Chanel for over 11 years, a Business Consultant for Iredale Mineral Cosmetics, a volunteer for the Look Good Feel Better Program with the American Cancer Society as well as a guest speaker for the Dress for Success Organization. Additionally, she currently sits on the Board of Directors for the Melanoma Education Foundation, has been a Program Advisory Board Member at Catherine Hinds Institute of Esthetics since 2009, and is also the Academy Director at the American Academy of Health & Beauty. 

Clearly, Jaclyn is a woman who knows how to not only identify and create opportunities for her career but also go deep in her niche to carve out her expertise and pave the way for her to become the industry leader she is today. 

In this episode, we’re discussing the ways in which you can navigate your path to become the expert in what you’re most passionate about, while also remaining open to the endless opportunities that abound. 

In this episode, we discuss: 

  • Jaclyn’s career journey and how she got to where she is today, which is the Academy Director at The American Academy of Health & Beauty
  • How to begin navigating the many avenues you can take with a career in aesthetics 
  • Why it’s crucial to remain a passionate learner and continue to seek out education, especially in the realm of business 
  • Various ways to dive deep into your niche while staying open to the evolution of the industry 
  • Why passion acts as the fuel for a successful career that allows you to pay it forward

References Mentioned in Episode #094: Committing to Life-Long Learning and Finding Your Aesthetic Niche with Jaclyn Luongo

  • Connect with Jaclyn through her website, and on Facebook and Instagram 
  • Learn more about the Growth Factor Framework program and get in touch with us to apply

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

[ Subscribe to Spa Marketing Made Easy on iTunes ]

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EP 093: Mastering Your Story and Sharing It Confidently with Celinne Da Costa

Everyone has a story to tell. 

Yes, even you, the one who thinks their path doesn’t have any exciting tidbits worth sharing. 

Or the one who thinks that their bumps in the road are just like everyone else’s, and you don’t have a remarkable triumph to share…yet! 

Or maybe you fall into the other camp. You’ve got no shortage of a backstory, but you have no clue about how to begin sharing it. 

You question whether it fits with your brand or relates to your business. Or maybe you’re scared to share it because let’s be honest, some stories also hold pain, and sharing them can feel scary. 

As a naturally private person, sharing pieces of me publicly (both the bright and shadow-y pieces) is something I’ve had to work on and through, but from it, I’ve discovered that opening up to share my stories has not only been empowering, but incredibly connective with those I hope to help and make an impact with (that’s you!). 

And here to help us open up, dive deeper and discover our stories in this episode of Spa Marketing Made Easy is Celinne Da Costa, who among being a coach, writer, and speaker, is also a globetrotting storyteller who helps her clients master their story to build a premium brand. 

In this episode, she’s sharing her insights on how to begin sharing your story with confidence and conviction so you can connect with more of your dream clients. 

It doesn’t matter what your past holds; you have a story to tell, so let’s learn how to share it with those you aim to serve. 

In this episode, you’ll learn:

  • Celinne’s biggest piece of advice for where to start when discovering your story and the questions to ask yourself to uncover the elements that emotionally connect 
  • Why your story is one of the best tools you have to leverage in your business 
  • How to begin working through your history to find the compelling pieces of your story 
  • Celinne’s tips on how to weave storytelling throughout your content marketing strategy and finding the various opportunities for storytelling inside your business

References Mentioned in Episode #093: Mastering Your Story and Sharing It Confidently with Celinne Da Costa 

  • Learn more about Celinne’s work 
  • Learn more about Celinne’s Master Your Story program
  • Connect with Celinne on Facebook, Instagram, and LinkedIn
  • Continue the conversation after the episode inside the Spa Marketing Made Easy community, click here to join

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

[ Subscribe to Spa Marketing Made Easy on iTunes ]

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EP 092: Behind the Scenes of Starting a Skincare Line with Kaelin Jutras, founder of Herbal Skin Solutions

Funny enough, my first conversation with today’s guest sparked because she was removed from my previous Facebook group, Aestheticians Connect. 

Not for anything bad, she was just doing some honest to goodness marketing and her post got flagged, but immediately upon messaging her, I knew I wasn’t talking to someone who was looking to spam every social channel with what she was up to. 

Rather, this is a woman who was getting her boots on the ground, connecting, starting conversations, and plugging into the communities where she knew she could find her dream clients and help them. 

Her ambition was palpable and her drive was fierce, which is without a doubt why she’s made it to where she is today, which is the founder of a fast-growing skincare device and product brand, Herbal Skin Solutions. 

Kaelin Jutras founded Herbal Skin Solutions at just 24 years old after experiencing lackluster support from product sales reps at her spa and has rapidly expanded her product line and her profits due to the community-based nature of her brand-building efforts. 

She knew there was a better way to serve the working aesthetician, and she envisioned having a product line where aestheticians using the product in their treatment room would be able to receive support and feedback from fellow aesthetic experts with a deep knowledge of skincare and experience working with clients. 

So, she set out to create it herself, and Herbal Skin Solutions was born. 

In this episode of Spa Marketing Made Easy, Kaelin is joining me to discuss the critical parts of the path to creating her own skincare company including her behind-the-scenes look at how she got her products off the ground, and what it takes to continue evolving and growing the company. 

She also shares some of her top resources and the steps to take if creating your own skincare line is a path you dream of navigating for yourself. 

Whether that’s a dream you hold, or you simply want to get a picture of what this side of the aesthetic industry, this episode is packed with business and mindset wisdom that every ambitious aesthetician can take away. 

In this episode, you’ll learn:

  • Kaelin’s story of how she began her skincare line and her why that drives her 
  • A look behind-the-scenes at a what the life of a device and product creator is like and the biggest challenges she has faced on the path to success 
  • Kaelin’s top tips and resources for getting started with producing your own product line 
  • The critical mindset elements you need to consider when navigating a skincare start-up

References Mentioned in Episode #092: Behind the Scenes of Starting a Skincare Line with Kaelin Jutras, founder of Herbal Skin Solutions

  • Learn more about Herbal Skin Solutions on their website, Facebook, and Instagram 
  • Discover Kaelin’s continuing education company, The Esthetics Academy on their website, Facebook, and Instagram 
  • Connect with Kaelin on Instagram
  • Read Kaelin’s latest blog with her full list of resources, “How to Create Your Own Product Line – The Real Journey”
  • Resources mentioned: Global Cosmetic Industry Magazine, New York Society of Cosmetic Chemists, CosmoProf, Indie Beauty Expo
  • Connect with industry events like NASN Pro and The Beauty Business Summit 

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

[ Subscribe to Spa Marketing Made Easy on iTunes ]

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EP 091: The Behind-the-Scenes Journey from Bright Idea to My Skin Buddy with founder, Ghada Abuhakmeh

When I was at the NASN Pro Boston event last month, I had the opportunity to see so many friendly faces of former colleagues and my Spa Retail Rockstars, and more than once I was told, “you’ve got to meet Ghada!”

And once I met her, I 100 percent understand why everyone was singing her praises because Ghada is not only such a sweet and warm personality, but she’s also a powerhouse entrepreneur who’s making major waves with her multi-function, multi-benefit device, My Skin Buddy. 

If you’re not familiar with the My Skin Buddy (or you didn’t see this post on my Instagram), here’s the quick recap:

The My Skin Buddy is a LED Light Therapy beauty device that cleanses, exfoliates, aids in product penetration, and delivers LED light therapy all in the convenience of a single handheld device. 

And beyond the device itself being uniquely awesome, Ghada is also building her business in a way that supports the small business owner and independent aesthetic practitioner, but, of course, it hasn’t all been as glamorous as her brand would lead you to believe. 

As she’s navigated the entrepreneurial journey, Ghada has encountered roadblocks and growing pains, but with inner growth and development along with experience, she’s gained valuable insight that she’s sharing with us on this episode of Spa Marketing Made Easy. 

Whether you’re interested in creating your own product or not, Ghada’s authentic behind-the-scenes are invaluable for any entrepreneur at any point in your journey. 

In this episode, we discuss: 

  • Why Ghada initially set out to create the My Skin Buddy and how it quickly expanded beyond Ghada’s initial intentions
  • What the My Skin Buddy does and how estheticians are using it for their clients and to improve at-home skincare compliance 
  • Ghada’s top tips for owning your role as an entrepreneur and CEO and how networking and community have played vital roles in her growth
  • Where she is headed with My Skin Buddy and her mindset around growing her dream team 

References Mentioned in Episode #091: The Behind-the-Scenes Journey from Bright Idea to My Skin Buddy with founder, Ghada Abuhakmeh

  • Learn more about the MySkinBuddy and what it can do for skin and spa owners on their website under ‘professionals’ and find all available products for wholesale and dropshipping here. Please mention ‘Daniela Woerner’ upon checkout. 
  • Follow My Skin Buddy on Facebook and Instagram 
  • Connect with Ghada on Instagram 

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

[ Subscribe to Spa Marketing Made Easy on iTunes ]

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EP 090: Building a Successful Spa with the Growth Factor Framework

It’s not uncommon for the foray into entrepreneurship to be less like a swan dive and more like a cannonball. 

You’re making moves, and you’re making them fast, all in the hopes of building up enough momentum to get your business off the ground so it can soar.

Now don’t get me wrong, I don’t think there’s anything wrong with making quick moves when it comes to launching a business (life’s too short to sit around and wait for the right decision to present itself). 

And sometimes life circumstances mean you don’t have time to plot out every move in your business before taking the leap. Sometimes you just have to GO. 

However, even if you may not have time to spare, that doesn’t mean you should sacrifice stability.  

You need to build your business foundation on solid ground if you want to have success and longevity, and that’s where the Growth Factor Framework comes into play. 

What’s the Growth Factor Framework?

So glad you asked! 

Over the years I’ve discovered that every successful six- and seven-figure spa is built upon the same core pillars that give it strength and stability, which then allows for scale, and it’s these pillars that make up the Growth Factor Framework. 

Entrepreneurs with successful (i.e. profitable) businesses don’t end up there by accident, they get there with a purpose and a plan, and whether you’ve yet to take the dive into spa ownership or you’re all-in and struggling to keep your head above water, it’s never too late, or too early to get down to business basics and make sure that you’re giving your business the foundation it needs to thrive. 

In this episode, you’ll learn:

  • The three core pillars inside the Growth Factor Framework
  • What it actually takes to make a million dollars of revenue in your business 
  • Why building a team is integral to your success and where to start with your first hire 
  • Where the spa industry is headed and how following the framework will ensure you’ll have a business foundation built to last 
  • How to calculate your Lifetime Customer Value and how this plugs into the bigger picture of your business’ current and future growth

References Mentioned in Episode #090: Building a Successful Spa with the Growth Factor Framework

  •  Read “The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It” by Micahel Gerber
  • Learn more about Post With Purpose, a membership to help you master your spa social media
  • Get more industry insights and data via Statista
  • Subscribe, rate and review the podcast on Apple Podcasts

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

[ Subscribe to Spa Marketing Made Easy on iTunes ] 

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EP 089: Moving Your Results From Zero to Hero on Google with Alana and Jared Mitchell

Alright, I’ve got a challenge for you…

I want you to open another tab on your browser, key in Google, then search for spas or aestheticians in your area. 

Where do you fall on the page of results? 

Are you on the first page at all?

Whether you’re at the bottom of the page, or if you’re nowhere to be found, settle in and pull up an earbud because this is an episode you can’t miss. 

(And if you happen to already be a search engine rockstar and you’re number one, still listen in because the world of Google is always changing, and I know you’ll still get some new tips to put into action for your biz!)

Now, if you’ve been around for awhile, you know I’m a big proponent of social media, especially Facebook Ads, but more often than not, your ideal client will find you on Google first, then they’ll check you out via your website and/or social media to see if you’ll be a good fit for them. 

But it all begins with Google, it just depends on where you land on the results page and what your potential client finds when you pop up. 

And joining me today to spill their top tips for snagging that coveted number one spot is Alana and Jared Mitchell. 

You may know them from Episode #078 where we discussed their journey of building and growing a seven-figure e-commerce empire, Alana Mitchell Skincare, but let’s face it, that’s a lot of info to pack into one episode, so I had to have them back! 

In this episode, we’re diving deeper specifically into the platform of Google, which is where Alana and Jared have found their sweet spot in exponentially growing their business, and now they’re breaking down exactly what you need to do to get your business to the top, too. 

In this episode you’ll learn:

  • The current state of search and why it’s critical that you claim and customize your presence on Google 
  • Why Google is one of the best places to focus your online efforts whether you’re brand new in business or looking to step your marketing up a notch
  • The first step in ensuring that your ideal client finds you on Google and how to quickly get not just on the first page of rankings, but at the top of the page 
  • Jared and Alana’s ninja tips for filling out your business listing, getting reviews, having your potential client spend more time on your business listing, and more to help give you on edge on Google

References Mentioned in Episode #089: Moving Your Results From Zero to Hero on Google with Alana and Jared Mitchell 

  • Learn more about Alana and Jared’s e-commerce company, Skincare by Alana and Alana Mitchell Skincare
  • Click here to enroll in Alana and Jared’s new Google My Business Mastery Course
  • Connect with Alana and Jared on Facebook, Instagram, and YouTube
  • Listen to our first episode of Spa Marketing Made Easy (Episode 78: The Journey of Growing an E-Commerce Empire)
  • Create or claim your Google My Business listing 

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

[ Subscribe to Spa Marketing Made Easy on iTunes ] 

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EP 088: How to Grow into the Leader Your Business Needs with Njeru Nthigah

We’ve all heard the term “born leaders,” but the reality is, everyone needs to be a leader to steer their life in the direction of the reality they seek to create. 

Why? 

Because you are the leader of your life. 

And when it comes to your business, it doesn’t matter whether you work as a solo aesthetician or you’re leading a team, successful businesses only become so when there’s someone effectively steering the ship and keeping it on course toward its desired destination. 

But what if you’re not someone that considers themselves a “born leader”? 

Or what if you’re moving from being a leader of one to a leader of many?

As my guest on this episode of Spa Marketing Made Easy explains, everyone has the capability to be a great leader; it’s simply a matter of owning your personal leadership and crafting a Growth Plan to help you get there. 

His name is Njeru Nthigah, and he’s a speaker, mentor, and the founder of The Leaders University, and if you’ve never heard Njeru before today, you’re in for a treat because he is the American Dream personified and is an unending source of Inspiration and motivation. 

( No lie, we had about 20 of his quotes to pull from with this episode because he is chock full of immediate wisdom-packed takeaways!)

Together, we discuss why it’s critical to own your personal leadership no matter what your title as well as how to begin doing the work to refine and grow your leadership skills. 

If you’ve ever had your sights set on “more” for your life or your business…more time, more freedom, more money, more flexibility, more opportunity…

It’s all possible, but becoming a better leader from the inside out is what’s going to help you make those things you seek your reality. 

In this episode you’ll learn: 

  • Njeru’s entrepreneurial backstory and how he discovered that personal leadership is at the core of everything we do
  • The one thing all great leaders possess and the area where real growth happens in owning your personal leadership
  • Extending your leadership skills into the area of building a team and creating a structure and processes that ensure your team and business’ success
  • Njeru’s top tips for creating your own Growth Plan where so you can wholeheartedly step into owning your leadership

References Mentioned in Episode #088: How to Grow into the Leader Your Business Needs with Njeru Nthigah

– Learn more about Njeru’s work with The Leaders University and connect with him on Facebook

– Read John Maxwell’s, “The 15 Invaluable Laws of Growth: Live Them and Reach Your Potential”

Read “Think and Grow Rich” by Napoleon Hill

Read “The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It” by Micahel Gerber

Listen to these books on the go with Audible

To keep the conversation going, ask questions, and connect with other like-minded aestheticians building thriving careers, click here to join the free Spa Marketing Made Easy Podcast community. 

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