No business owner with the desire to thrive is immune to the hustle mentality.

And while strong work ethic is a good thing, and necessary for being a successful business owner, there comes the point where if you want to grow, you’ve got to learn to let go.

I know, it sounds counterintuitive…

We think that the harder we work, the more reward we’ll gain or the faster we’ll achieve our vision of success.

But the truth is, when we’re bogged down with the daily minutiae of tasks that don’t best utilize our zones of genius, we get stuck in the grind.


You know the one I’m talking about.

The grind of just skating by with keeping up with client management, treatments, and only the most pressing admin tasks while the other things on your to-do list get perpetually pushed to the next day, week and month.

As a result, business growth has slowed if not come to screeching halt, and you’re feeling more frazzled than ever, which means it’s time to let go, hire, and delegate.

In this episode of Spa Marketing Made Easy, I’m welcoming back my friend Nicole Simpson, an aesthetics industry educator and international speaker, to talk all about when it’s time to hire for your spa and grow your team so that you can effectively grow your spa business.

Trust me; if you find yourself scrambling to “do it all” in managing your spa, this is an episode you can’t afford to miss because the only thing continually being frazzled will get you is financial trouble and a fast-pass to full-blown burnout. And that doesn’t have to be the case.

Here’s more of what you’ll learn in this episode:

• What indicators to look for and notice for when it’s time to start bringing on help in your spa
• The process for how to approach your initial hire, so you feel confident and prepared
• Mindset shifts and best practices to take note of when choosing your new hire
• How to start wearing your CEO hat more frequently once you have hired in order to see continued and sustainable business growth

References Mentioned in Episode #021: How to Grow Your Spa by Expanding Your Team with Nicole Simpson

• Connect with Nicole via her website, on Facebook and Instagram
• Listen to my previous episode featuring Nicole, The Key Traits and Practices to Become a Successful Spa Entrepreneur
• Read The E-Myth Revisited by Michael E. Gerber
• Get more expert resources, gain feedback, and find accountability + real relationships by joining the free Spa Marketing Made Easy Facebook Group

Energy healing, Reiki, incense and essential oils…if you’re anything like me, these ideas and concepts have always been a bit, well, “woo woo.”

But as I’ve opened my mind to holistic practices and how they can correlate with business, I’ve seen the benefits and, dare I say, become a bit of a believer.

From crafting gratitude and presence practices in my personal life to seeing how those practices correlated within the spa industry, I wanted today’s episode to dive deep into the concept of energy healing and energy flow, and I couldn’t think of anyone better to help lead this discussion and answer my questions than Silke Tyler.


For the past 30 years, Silke has honed her expertise as an energy healer and teacher of various modalities, including being a Reiki Master, as well as an artist. Not only does she have a breadth of knowledge when it comes to energy work and healing, but a true depth as well

In this episode of Spa Marketing Made Easy, she gives insight into how we can make our treatment rooms a sacred space for our clients as well as ourselves as we give so much of our energy as heart-led service providers.

If you’re already on board with the “woo” side of business, I know you’re going to love all the actionable takeaways Silke shares, but if you’re someone who’s maybe a little more analytical like me, I encourage you to approach this episode with an open mind and heart.

Because beyond learning a new practice that can impact your business, Silke offers advice that can genuinely transform the experience of your spa for both you and your clients for the better, and that is always something to strive for!

In this episode you’ll learn:

• What energy work and energy healing entails, Silke’s journey into this line of work and her philosophy on how energy healing can benefit everyone
• The importance of creating a sacred space as an aesthetician and what defines a sacred space
• How to begin creating a sacred space in your treatment room that allows for positive energy flow and a more connected client experience

References Mentioned in Episode #019: Creating a Sacred Space in Your Spa’s Treatment Room with Silke Tyler

• Learn more about Silke’s healing work via her website, and connect her on Facebook and Instagram.
• Learn more about Silke’s free resources and trainings, which she’s created for you to learn and grow, gain spiritual and holistic knowledge, insights and practical tools.
• Skip ahead to Episode 20 to tune in to Silke’s short guided meditation to take before servicing your clients.
• Explore essential oils by Aura Cacia.

Does the idea of going live in front of the camera leave you feeling frozen?

Yes, you know that doing things like Facebook and Instagram Live can be great for your marketing efforts, but you feel awkward being on camera, you don’t know what to talk about, and then the fact that you’re LIVE and can’t click the stop or pause button?

Forget it!

Listen, I 100 percent understand that putting yourself out there via live video can feel scary, but if you were brave enough to venture out on your own as a solo aesthetician or spa owner, you’re brave enough to sharpen your camera-ready skills.

Thankfully, with tips from experts like Tiffany Lee Bymaster aka Coach Glitter in your back pocket, you can build your on-camera confidence to begin leveraging the power of live streaming.

In case you haven’t guessed by now, Coach Glitter is my guest on this episode of Spa Marketing Made Easy, and she’s here to give you the honest-to-goodness truth: you can’t afford to not connect with your audience via video.

In case you’re still on the fence, according to a study conducted by HubSpot, 72% of respondents said that where both video and text are available on the same page, they would rather use video to learn about a product or service.

If that’s not enough reason for you to embrace video marketing for your services, I don’t know what is.

So, if you’re ready to get on board with today’s most effective social media strategy, listen in as I discuss Coach Glitter’s unique background as a pro makeup artist and how she became a live video expert, plus how to use these tools to boost your aesthetic expertise and grow your audience.

(And with a name like Coach Glitter, how can you not be intrigued?! Trust me, she is an expert who will give you the boost you need to finally click the “Go Live” button with confidence!)

In this episode, you’ll also learn:

• How Tiffany was forced to take the plunge into live video and has since gone live over 1,000 times, and has never looked back
• Why live streaming can provide a much-needed boost around building our audience and promoting our services
• How to stop playing small and start showing up through your online video marketing
• Her top tips for getting started with what to say, do and show when you go live plus how to leverage that live streaming content through your other marketing channels

Recommended Resources from Episode #018: Getting Comfortable with Live Video as an Aesthetic Expert with Tiffany Lee Bymaster aka Coach Glitter

• Learn more about Tiffany and her work as a camera confidence coach, branding expert and pro makeup artist.
• Check out Coach Glitter’s course, Lights Camera Branding!
• Connect with Tiffany aka Coach Glitter on Facebook, Instagram and Pinterest.
• Ask your live video questions, receive feedback and support in the Aestheticians Connect Facebook group.

Do you consider yourself an entrepreneur?

Traditionally speaking, an entrepreneur is someone who owns their own business, which if you own a spa or operate as a solo aesthetician, would mean that you’re an entrepreneur!

But even if you work as an employee for a spa, and don’t necessarily have aspirations to run your own show, the insights shared in this episode of Spa Marketing Made Easy will still apply because as you’ll see, every successful spa expert needs to possess these key qualities to achieve their definition of success.

After all, as an employee, you still have sales goals to meet and client bookings to fill, right?

So, as long as that’s the case, there’s always room for improving our entrepreneurial traits in skills, and this episode will help you do just that.

Today I’m joined by my good friend, Nicole Simpson, an aesthetics industry educator, aesthetician, international speaker, and most recently the AVP of Global Education for SkinCeuticals.

She’s traveled and worked in more than 37 countries educating on the skin, cosmeceutical science, as well as on business development and social media for aesthetics clinics around the world.

And as a co-founder of Aesthetic Influencer, an aesthetics education and support company created to provide the aesthetics industry with resources for business and social media growth, Nicole remains at the cutting edge of the aesthetics world to carry out her mission of elevating and supporting the industry she loves.

(You may also be familiar with her as she is one of the panelists from the Aesthetic Marketing Seminar I hosted in San Diego this past spring!)

In this episode, we discuss which qualities every skincare and spa entrepreneur needs to have and develop to build sustainable success on your terms.

Here’s what you’ll learn in this episode:

• Why it’s critical to define your vision for success and how that aligns with the journey you take to achieve it
• The purpose of “starting with why” and how to find your “why”
• How your “why” and purpose helps you overcome entrepreneurial roadblocks the steps you can take to cultivate your why further and have it drive the actions you make in your work
• What a successful entrepreneur’s mindset consists of and the consistent attributes between successful entrepreneurs
• How understanding your own personality and perspective allows you to shape your journey to success

References Mentioned in Episode #016: The Key Traits and Practices to Become a Successful Spa Entrepreneur

• Connect with Nicole via her website, on Facebook and Instagram.
• Learn more about Simon Sinek’s “Start with Why” via his book and by watching his TED Talk.
• Read “The Big Leap: Conquer Your Hidden Fear and Take Life to the Next Level” by Gay Hendricks.
• Take the Myers–Briggs Type Indicator test.
• Join the free Aestheticians Connect Facebook group.

Silver linings, looking on the bright side, glass-half-full…however you coin the idea of optimism, what you’re actually doing is choosing to be positive. And yes, positivity is a choice.

While being positive isn’t a marketing strategy per se, when embraced and embodied, the power of positive thinking has true, scientific evidence of improving not just our day-to-day lives, but long-term happiness and sustainable business success.

Tune into this episode to hear:

• Why mindset is a critical piece of success and happiness in life and business
• My personal story of how positive thinking has directed my entrepreneurial journey and my approach to taking on challenges and struggle for beneficial outcomes
• The science behind positive thinking and the tangible numbers to prove how impactful it can be in your business
• A simple practice you can begin doing now to immediately begin shifting your mindset into a place of positivity and possibility

To join the Spa Marketing Made Easy community on Facebook and receive more marketing insights, support, and feedback, click here.

When I first traveled to Japan in 2016, I immediately fell in love.

Not just with the place, but with the people.

They’re kind, inviting, present and take immense pride in their work, and as I explored some of their most prominent cities, I noticed that my experience with the people remained constant whether I was in a 7/11 convenience store or an upscale sushi restaurant.

Needless to say, it’s not uncommon to be inspired by travel, but Japan and its people genuinely offer an experience that’s uniquely it’s own, and I believe we have a lot we can take away and bring into our spa client experience.

So, in today’s episode of Spa Marketing Made Easy, which I’m recording while on my second trip to Japan, this time to Kyoto, I wanted to share while immersed in the surrounding culture, the three core principles that I’ve experienced within the culture and among the Japanese people that you can use them to transform and enhance your spa’s client experience.

In this episode you’ll learn:

• What it looks and feels like when you make people your priority
• How details matter when crafting a client experience that leaves a lasting impression
• What it means to be “simplistic” in a way that adds immense value (without creating a ton of extra work for you)
• How approaching an attitude of gratitude and service is one that can only come authentically

References Mentioned in Episode #015: 3 Takeaways from The Japanese Culture to Enhance Your Spa’s Client Experience

• Learn more about cultivating a presence practice by listening to my discussion with Kimberly Spreen-Glick in Episode #013 of Spa Marketing Made Easy.
• See the culture and mindset of the Japanese exemplified in the documentary, Jiro Dreams of Sushi.
• Join the free Aestheticians Connect community and give your feedback on this episode or ask questions within a supportive community of like-minded aestheticians working to create thriving careers.

Today’s guest is a little different than my usual interviewee in the sense that, yes, she is a successful business owner, but the topic of her business isn’t what we’re discussing.

Instead, we’re diving into the money mindset that helped her achieve her success in life and business.

Meet Tamiko Kelly; she’s the founder of Sleep Well, Wake Happy, where she helps mamas feel like themselves again and improve their baby’s sleep through the night, which is actually how I began working with her when my daughter struggled with sleeping (not anymore!).

Tamiko has been instrumental in helping me create the business and baby balance that works for our life and my work, and as I got to know her, I found her attitude and reflections toward money to be profound in a way that I know many aestheticians need to hear.

Now let me address what could be the elephant in the room for you…

I know being in such a caring profession can make the idea of money feel sticky or out of alignment. After all, you’re here to serve and heal, right?

Before we go any further, you have to know this: you can help heal people and still be financially successful (whatever that means for you). Those two things are not mutually exclusive.

You can do both, and based on personal experience I can also confirm that is only the case if you have done the work to develop a money mindset that acknowledges your value and reframes your money outlook from one of scarcity to abundance.

And that’s what Tamiko is going to shed light on today you hear her money mindset journey along with her top insights for developing the mindset that will help you win big in business.

So, we may not be talking about sleep in this episode, but I think by the end of listening you’ll sleep better knowing that the success you desire to achieve lies within your control and reach.

In this episode you’ll learn:

• Why just “charging more” isn’t the fix for earning more and how there’s more profound work to be done
• How you can prepare yourself to be ready to receive and be resilient in breaking new blocks through your evolving money mindset journey
• What it takes to create boundaries that allow you to unblock the things that could be holding you back from receiving new energy around earnings

References Mentioned in Episode #054: Developing Your Winning Money Mindset with Tamiko Kelly

• Learn more about Tamiko’s work at Sleep Well, Wake Happy and sign up for her free (game-changing) online workshop: The 3 Step Process For Teaching Your Baby To Sleep All Night
• Connect with Tamiko on Facebook and Instagram
• Learn more about “The Secret” by Rhonda Byrne
• Read “E-Squared: Nine Do-It-Yourself Energy Experiments That Prove Your Thoughts Create Your Reality” by Pam Grout

As aestheticians, I wholeheartedly believe we provide more than just beautiful skin. We’re also healers and confidence creators, so when I heard from one of my guests on today’s episode that 50-60 percent of aesthetic schools have closed since 2009, I was honestly shocked.

I had no idea our industry was experiencing such a shortage of educational avenues, and it got me thinking, “How can we as aestheticians be doing more to support and enrich the community and industry we’re a part of to ensure that it doesn’t slowly die?”

As I pondered that question, one of my guests on today’s episode, Maxine Drake, a leading spa consultant and coach, stepped in to help shed light on the subject and share how she’s giving back and creating educational opportunities on a larger scale.

Along with Maxine, I’m also talking with Malinda McHenry, a veteran aesthetics educator and Co-Owner of Bronzed n Beautiful (among many other notable accolades), about the current state of aesthetic education, the importance of giving back to the aesthetic community and industry, and how we can continue to professionally thrive through education.

In addition to those topics, we’re also talking about the incredible event Maxine is hosting in Hawaii on October 14 and 15, the 2018 Beauty Business Summit!

When you buy your ticket to the Summit, not only are you investing in your professional growth, but you’re also giving back to the aesthetic community since all proceeds from the event will go toward a funding grant for an aesthetic education institution.

I’m honored to have been invited as a panelist at the event where I’ll be speaking on “Retail Selling With Confidence.” I would love to meet you and learn with you there, so get your ticket today!

During this episode you’ll learn:

• The current state of aesthetic education institutions and why it’s critical they receive outside support from those thriving in the aesthetic industry
• Various ways we can give back to the aesthetic industry by imparting our gifts of knowledge and helping up-and-coming aestheticians gain greater experience
• How Maxine saw an opportunity to help up-level aestheticians’ business acumen while simultaneously giving back to aesthetic education through the Beauty Business Summit
• The benefits of participating in industry events and making professional connections
• How you can get involved with giving back no matter where you’re located or how much time you have

References Mentioned in Episode #014: Giving Back and Owning Your Role in Supporting the Aesthetic Industry

• Learn more about the 2018 Beauty Business Summit and to get your ticket.
• Apply for your school to be a candidate for the Beauty Business Summit Grant.
• Learn more about Maxine via her website and schedule a complimentary coaching call by click here.
• Learn more about Malinda and connect with her via LinkedIn.

If there’s one thing I see across the aesthetic industry whether it’s solo aestheticians or spa owners with an established team, it’s that mindset and confidence is something 99.9% of us have dealt with, struggled with, or could currently improve upon.

And if you’re one to think mindset is “woo-woo” topic, think again, because as today’s guest, Dr. Shannon Irvine, explains, mindset is a matter of science.

Today we’re discussing how successful people think and apply their thoughts to their lives and businesses in a way that allows them to have more significant achievement in actualizing the vision they’ve set out to accomplish and how you can do the same.

Here’s more of what you’ll learn in this episode:

• The science behind how our thoughts impact our brain’s patterns and our resulting actions
• Why our brains are wired for efficiency and how we can use this knowledge to both break negative thought patterns and create new ones
• What to “feed” your brain daily to make your vision a reality
• How many of us get to a place of needing to retrain our brain and Dr. Shannon’s 4 “R” process to self-navigate the process of creating a mindset for success

click here join the free Aestheticians Connect community.

Click here to learn more about Dr. Shannon Irvine and her work.