You’ve heard it before, and the saying is true: you only get one shot to make a great first impression. In today’s world of social media scrolling and online booking, the internet is likely where your client will initially make that impression, however phone calls are still a number one business communications channel whether it’s to inquire about services or for client/customer support.
And beyond it being the first step of your client’s journey, it’s often the first one-on-one interaction you’ll have with your client so it must be handled with the utmost care and etiquette to begin building a connection and trust.
In this episode you’ll learn:
- Why everyone on your team should be trained in handling phone calls and how this sets a standard of service
- The hallmarks of positive language and closed-loop communication plus why these concepts are essential to having great client conversations
- How to handle a negative call with tact and the great opportunity a negative phone provides
Click here to read the full show notes on the Spa Marketing Made Easy blog.
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